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Refunds & Returns

If you are not satisfied with your purchase please contact us on 01253 963101 and we will endevour to resolve any issue to your full satisfaction. Because of the nature of the goods we cannot offer an automatic no-quibble return. But it you are dissatisfied with your goods or service in any way contact us on the above number and we will address your concern.

Terms and Conditions

Orders for goods are placed subject exclusively to these terms and conditions below.

A sale has not taken place until accepted by Harpers Firewood Ltd. If we are unable to complete a sale, for example due to an inaccessible delivery location we will notify you immediately and refund any payment.

Whilst Harpers Firewood Ltd use reasonable efforts to include accurate and up to date information on this site, it makes no warranties or representations as to the accuracy of such information. The information provided on this site and the pages contained herein are for guidance only.

Product images used within this website are representative only. Whilst we do our very best to keep our images updated, products received may differ in appearance and colour to those shown on the site.

You have supplied Harpers Firewood Ltd with information about yourself. In respect your privacy & security we do not store these details beyond the time it is necessary for us to do so or pass then on to any third parties.

We endevour to respond to queries as quickly as possible and it is our policy to respond to all queries within 48 hours.

These terms and conditions and all sales via the this service shall be governed by and construed in accordance with English law.